If You Have a Complaint
At Sirius it is fundamental to us that we provide you with the very best service and do everything that we can to make it easy for you. However, we do recognise that very occasionally things do not go as planned and in these rare circumstances we will do everything we can to rectify your issue.
We welcome you telling us about it so that we can put matters right for you and make improvements going forward.
We want to rectify your issue as soon as possible so no matter how you communicate with us, we'll listen and act on your concerns. The easiest way is by talking to us about your concern. Please call our compliance team on 01277 500900 or if you prefer to email, you can reach us at firstname.lastname@example.org
Our postal address for complaints is –
Unit 7, Lake Meadows Business Park, Woodbrook Crescent, Billericay, Essex, CM12 0EQ
If you cannot settle your complaint with us, you may be able to refer it to the Financial Ombudsman Service, whose contact details we will give you on request.
A full copy of our complaints process can be found on our website – www.brightstarhub.co.uk
Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Mortgage advising and arranging is covered for 100% of the claim up to £85,000 per eligible claim, per firm.
Further information about compensation scheme arrangements is available from the FSCS.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Where the firm has not taken steps and caused a contract not to be effected by an Insurer on a Pure Protection Policy or General Insurance claim arising from the death or incapacity of the policyholder owing to injury, sickness or infirmity, then 100% of the claim is covered.